Privacy Policy

Cert Hero Pty Ltd is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and disclose personal information when you engage with Cert Hero’s website, services, forms, client portal, and communications.

1. About Cert Hero

Cert Hero Pty Ltd (ABN: 46 693 035 184, ACN: 693 035 184) is an Australian-based consulting and administrative services business providing support to tradespeople seeking skills recognition, certification, and related services in Australia.

2. Personal Information We Collect

We may collect personal information including, but not limited to:

• Full name

• Date of birth

• Contact details (email address, phone number, residential address)

• Employment and trade history

• Qualifications, certifications, and training records

• Identification documents (such as passports, licences, visas)

• Assessment and application-related information

• Payment and billing details

We collect only information that is reasonably necessary to provide our services.

3. How We Collect Personal Information

We may collect personal information through:

• Website enquiry forms

• Tally or Wix forms

• Phone calls, emails, and messages

• Client onboarding and document uploads

• Consultations and assessments

• Payments and invoices

4. How We Use Your Personal Information

Your personal information is used to:

• Assess eligibility and provide pathway guidance

• Prepare and submit applications on your behalf

• Communicate with TRA, VETASSESS, RTOs, licensing bodies, and other third parties

• Liaise with assessment authorities and training providers

• Manage client accounts, billing, and payments

• Meet legal, regulatory, and compliance obligations

5. Disclosure of Personal Information

We may disclose your personal information to:

• Trades Recognition Australia (TRA)

• VETASSESS

• Registered Training Organisations (RTOs)

• Licensing authorities and industry bodies

• Training providers

• Payment processors and financial institutions

• Professional advisers (legal, accounting, compliance)

We only disclose information where necessary to provide our services or where required by law.

6. Overseas Disclosure of Information

Some third parties we engage with may be located outside Australia.

Where personal information is disclosed overseas, Cert Hero takes reasonable steps to ensure that your information is handled securely and in accordance with applicable privacy obligations.

7. Storage and Security of Information

Cert Hero takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Information is stored using reputable digital platforms and secure systems. Access is restricted to authorised personnel only.

8. Accuracy of Information

We rely on the accuracy of information provided by clients.

You are responsible for ensuring that all personal information and documents supplied are accurate, complete, and up to date.

9. Access and Correction

You may request:

• Access to personal information we hold about you

• Correction of inaccurate, incomplete, or outdated information

Requests must be made in writing and will be responded to within a reasonable timeframe.

10. Retention of Personal Information

Personal information is retained only for as long as necessary to:

• Provide services

• Meet legal, regulatory, and record-keeping obligations

When information is no longer required, it is securely deleted or de-identified where reasonably practicable.

11. Privacy Complaints

If you have a concern or complaint regarding the handling of your personal information, you may submit it in writing.

We will investigate and respond within a reasonable timeframe.

12. Changes to This Privacy Policy

Cert Hero may update this Privacy Policy from time to time.

The most current version will always be published on our website.